Project "Be the change"

Week 2

In this week (Saturday, june 13), my friends and I visit the cooperative Detodas in order to start our advise. We decided to start with: Customer Service, as a topic for the training. For this week, we prepared some material in order to teach the topic like: slides related to Customer Service, some activities in order to make the socias apply and relate the theory of the advice with the practice and also to make them be active during the advice. Also, we bring some snacks to give them at the end of the advice.

When we arrived the cooperative, I have to say that I didn’t expect a great number of participants (socias). But I was wrong. There where 15 socias waiting for our advice!! I was really nervous because there was the first time that I give an advice. Fortunately, the socias made me feel comfortable from the start. First, I introduced myself and I explained again our purpose of the advice: Help the socias to develop themselves, by giving them advice about different topics or subjects, in order to contribute to their business. Then, my friends started to introduced themselves, and so did the socias. Our first activity of the Customer Service advice, was a dynamic called: The puzzle. It consist that each participant received a piece with a mathematical operation in one side, and a part of a phrase in the other side. They had to resolve the operation, and the answer of it was the number of the envelope each one had to open. Inside the envelopes where many questions related to Customer Service that each socia had to answer in front of the other participants. After answering the question, the social had to paste their piece on the board. At the end of the socia’s interventions, there was the following sentence: “La clave del éxito depende solo de lo que podamos dar de la mejor manera posible”. This activity made the socias be more comfortable and active, and also made them express their ideas and points of view about the topic. Also, this activity helped us to know about how much the socias knew about Customer Service, in order to focus the advice in the things that weren’t clear or known by the participants.

Then, we showed the socias some slides of the advice, and explained them some concepts about internal and external customer and the differences between them. Later, we made other activity with the socias, where they had to create a play, representing a problem related with Customer Service and a solution for that, using the concepts from the slides about internal and external customer. I have to say that all the socias participated on this activity and enjoyed it as my friends and me. They integrated the concepts so well that showed us that they really understand what we explained on the slides.


Finally, we showed them in the slides, some tips that the socias could apply to improve the way they relate and serve the internal and external customers in their own business. The tips were very simply but with huge results.

For me, the social action that we done on this week was related to come concepts from the Society and role of the individual class. In my opinion, our advice about Customer Service meant a transformation on the cognitive maps and knowledge of the socias, because when we start the advice, we notice that they didn´t know the difference between internal and external customer and how to treat each one, but at the end of the advice, we prove that the socias change their perceptions about the types of customer, which implies a transformation and development of their knowledge.Also I have to say that this social action (our advice) is related to Investigation of truth, because it implies a thrist that individuals have for knowledge, which shapes moral purpose. I was very surprised because I could see the thrist for knowledge from the socias and their will to learn. The advice looks for learn more things, and to learn more allows the socias make better decisions and act according to what they know and believe and of course, it will contribute to their own development and also their business